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"Kind staff and excellent care"

About: Forth Valley Royal Hospital / General surgery

(as the patient),

Following bowel screening last year, I was quickly called in for a colonoscopy. The procedure highlighted the need for major surgery.

I had my operation a couple of months later.

From my first consultation , through diagnostic tests, surgery and follow up appointments, I was always treated with care and kindness.

My consultant, Mr Brennan, was absolutely excellent ; he explained everything in great detail, in a way which was easy to understand. He also showed great empathy and and consideration with me.

The care and support I received from every member of nursing and support staff was first class.

I can honestly say that the staff made a difficult time much easier for me.

Thank you so much

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Responses

Response from Jane Webb, Senior Charge Nurse, Ward B11, NHS Forth Valley nearly 2 years ago
Jane Webb
Senior Charge Nurse, Ward B11,
NHS Forth Valley
Submitted on 10/07/2023 at 11:11
Published on Care Opinion at 12:10


Dear MargaretJane,

Thank you for your review with regards your recent surgery. We always strive to give the best patient care and experience we can and I am pleased to see that we have achieved this. I will pass your thanks onto all the staff involved. May I take this opportunity to wish you well on your recovery.

Best Regards

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by MargaretJane (the patient)

Many thanks x

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