"Poor care in A&E"

I was waiting to be seen for wound care. The doctor (from injuries) called me. As I walked forward a nurse said they were taking me through, but to wait where I was as others were coming too.

I waited and they didn’t come back. I looked in the waiting area and the nurse was sat on the chairs assessing new patients that had turned up.

I spoke with someone at reception and they spoke to the doctor. I heard them say that I usually just need a clean and dressing. That they are the only doctor in the department.

Eventually the nurse came back and took me through. They didn’t have the slightest idea of what to do. Both in terms of speaking to me and addressing the wounds.

It wasn’t cleaned properly and when I asked they still seemed confused. The doctor had a quick look but otherwise nobody was actually aware of how bad it was.

When I had to ask the nurse to put a different dressing on (because the original one wasn’t suitable) I was asked which one. To find out they picked one and said when it’s open they can see. 

I gave up saying how I felt -  the whole interaction/treatment wasn’t good. I wasn’t happy either.

I appreciate staff are at different stages and have different experiences with learning, but this wasn’t appropriate. Even when the nurse tried to clean the wounds it wasn’t nice. In terms of how it was done and not even being aware of hygiene.

I’ve had something similar before and the incident was explained away.

At the end of the day it wasn’t cleaned or taken care of properly.