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"They have been supportive and attentive to my needs"

About: Bluestone Unit (In-patient wards for mental health) / Cloughmore Ward

(as a staff member posting for a patient/service user),

I have had a positive experience so far here in Cloughmore, thanks to the staff who have been incredibly helpful. They have been supportive and attentive to my needs, which has made my treatment journey much smoother.

Speaking of treatment, I can say that it has been going well for me. Although I haven't seen any immediate improvements, I understand that progress takes time. I firmly believe in the saying "slow and steady wins the race," and I am determined to keep working towards getting better.

One aspect of my experience on the ward is that it can sometimes feel slow. However, I see this as a necessary process in my recovery. I understand that it takes time to heal and make progress, so I remain patient and focused on my goals.

Surprisingly, the food at the hospital has been quite good. I had initially expected standard hospital food, but every meal I have received has been really nice. The quality and taste have exceeded my expectations, and I am grateful for the effort put into providing enjoyable meals.

One of my favourite times in the day is when I get to go out for walks. The hospital has a nice walkway that allows me to enjoy the fresh air and clear my head. It's a refreshing experience that leaves me feeling rejuvenated and ready to tackle the rest of my day.

The cleanliness of the ward has been exceptional. The cleaner comes in every day to change the sheets and clean the room, and they do an excellent job. Not only are they efficient in their work, but they are also friendly and often engage in conversation with me. Their presence adds a positive touch to my overall experience.

In summary, my patient experience in Cloughmore has been characterized by the helpfulness of the staff, the ongoing treatment, the patience required for progress, the surprisingly good food, the enjoyable walks, and the exceptional cleanliness maintained by the friendly cleaner.

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Responses

Response from Jennie Lee Simms, Lead Nurse Bluestone, MHD, Southern Health and Social Care Trust 8 months ago
Jennie Lee Simms
Lead Nurse Bluestone, MHD,
Southern Health and Social Care Trust
Submitted on 10/08/2023 at 17:52
Published on Care Opinion at 17:52


Thank you for sharing your story with us, it is lovely to read this positive feedback.

It is great to hear that staff have been supportive and attentive to your needs and that your treatment is going well and appreciate that it can take time to feel the full benefit.

It is also good that you enjoyed your meals and found the ward to be clean and that you have the opportunity to get out and about for walks, it sounds like you really enjoy these!

We will look forward to sharing your feedback with our Cloughmore and Support Services teams and would like to take this opportunity to wish you well for your future.

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