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Warm, friendly and extremely skilful treatment

Story from nhs.uk

"Warm, friendly and extremely skilful treatment"

About: Barnet Hospital

I had a very positive experience at Barnet yesterday, where I was referred to have my facial injury attended to. In particular, the doctor who did most of the work on me took time to be friendly (even though they must have had a very busy schedule), put me at ease and explain what going to be done. They managed an intricate and time-consuming procedure with great patience and sensitivity. I feel extremely fortunate to have benefited from their skills.

All the staff were similarly welcoming, and the hospital maintains this atmosphere throughout. It made for me what might have been a stressful experience very reassuring, knowing I was getting the best possible attention.

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Responses

Response from Barnet Hospital 2 years ago
Barnet Hospital

Submitted on 27/06/2023 at 16:45
Published on nhs.uk on 28/06/2023 at 16:51

Dear Jeffrey, thank you for taking the time to leave a review of your recent experience at Barnet. We're glad to read that the doctor took time to be friendly and put you at ease, whilst being careful and patient with the procedure on your facial injury. We also note that all staff were welcoming and that the hospital had a friendly atmosphere. We'd like to pass on your kind comments to our colleagues but can't be sure if you are referring to the emergency department or one of our outpatient clinics? If you get a moment, would you mind please emailing to confirm which department you were seen in? You can reach us at: rf.bh-patientexperience@nhs.net .In the meantime, we hope you are continuing to recover well. Kind regards, the patient experience team.

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