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"An excellent Ward"

About: Victoria Hospital / Urology

(as a staff member posting for a patient/service user),

I had an operation and came back into Victoria Hospital Kirkcaldy Ward 54 Urology for a reinvestigation.

Ward 54 is an excellent ward and it's comforting to recognise the staff and know that they recognise me from previous visits.

I feel very welcomed into the ward

The staff all seem happy at their job even though they are run off their feet at times.

Communication is good and I feel as informed as I need to be.

I usually like and ask the staff to pass on information such as medication to my wife. They acknowledge this and I am most grateful.

Any procedures I have had I have been fully informed of what was happening. I have had to have a cannula and a catheter removal of the Catheter was a little uncomfortable, but the nurse talked me through this, reassured me and It was okay.

I would say the care in ward 52 is excellent and the food has been great. A really good choice, I've really enjoyed it.

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Responses

Response from Susan Sung, Senior Charge Nurse, Ward 54 (Urology), NHS Fife nearly 2 years ago
Susan Sung
Senior Charge Nurse, Ward 54 (Urology),
NHS Fife
Submitted on 23/06/2023 at 15:34
Published on Care Opinion at 15:34


picture of Susan Sung

Dear Staffmemberfife1,

Thank you for taking the time to share this lovely feedback.

Having to return to hospital for recurring appointments can be a very anxious time and it is important to us that you are and feel supported during your stay.

Interacting with family and care givers is a valuable source of information and support and we are delighted to hear that you received excellent care. I will share this uplifting and positive feedback with them. I will pass on feedback with the catering staff who will be delighted to hear of this 'good' food.

I hope you continue to recover at home.

Thank you once again and take care.

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