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"I was fully prepared for the procedure"

About: Victoria Hospital / Day Intervention Unit

(as a staff member posting for a patient/service user),

I arrived at the Day Intervention Unit of Victoria Hospital Kirkcaldy early this morning. I was aware of what was going to happen as I had received leaflets through the post explaining everything to me. I felt I had had quite sufficient prior knowledge 

It was quite difficult to get a parking space, however when I got to the Day Intervention reception I was warmly welcomed  by the receptionist.

I was then taken by the admissions staff and led into the consulting room to discuss the  procedure.  I had no worries at all with this.

I waited in a small waiting room prior to going to endoscopy.

 I felt fully prepared for the procedure and staff were talkative during the procedure and this put me at ease.

In the recovery staff have had brief discussion with me and overall the experience has been fine.

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Responses

Response from Donna Cowie, Charge Nurse, Day Intervention Unit, NHS Fife nearly 2 years ago
Donna Cowie
Charge Nurse, Day Intervention Unit,
NHS Fife
Submitted on 22/06/2023 at 18:51
Published on Care Opinion at 18:51


picture of Donna Cowie

Hi staffmemberfife1

Thank you so much for taking the time to post on our care opinion site.

My name is Donna Cowie I am Charge Nurse in Endoscopy.

Delighted to hear you had a positive experience in our Endoscopy unit and that you were fully informed throughout your stay with us. I will pass on your feedback to the rest of our team.

I hope you are recovering well at home.

Thank you

Donna

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