"Poorest of care"

About: Wythenshawe Hospital / Opal House Wythenshawe Hospital Opal House Manchester M23 9LT

Posted by Let down15 (as a relative), 2 years ago

My Dad was given the all clear from the hospital and was transferred to Opal House whilst waiting for a care package to be arranged. The staff never answered the telephone of an evening and we had to phone the hospital manager to go across to Opal House to establish why they weren’t answering the telephone! Staff didn’t seem to know anything about their patients and showed disinterest! Dad contracted Covid whilst in the care of Opal House and has now died. I wish we hadn't agreed to him staying there.

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Manchester Foundation Trust

Submitted on 14/07/2023 at 11:43

Published on Care Opinion at 11:43

We were very sorry to receive your comments and concerns via the NHS Website / Care Opinion website about the care and experience you and your father received in Opal House at Wythenshawe Hospital. We take all issues surrounding patient care and treatment very seriously. We would very much like to hear from you directly about your experience. If you contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@mft.nhs.uk quoting reference number PO23/0063 they will be able to discuss this with you.
Yours sincerely,
Patient Experience Team.

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