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Care my mum received following a fall

Posted By TAG306

"Care my mum received following a fall"

About: NHS 24 / NHS 24 (111 service) Scottish Ambulance Service / Emergency Ambulance START, short term assessment and review service Victoria Hospital / Accident & Emergency Victoria Hospital / Admissions Unit 1 (Emergency Medical)

(as a relative),

Mum was admitted after having fallen in her garden and had lay for quite a while.

After initially declining going to hospital after the Ambulance Crew assessed her, the following day we encouraged her to go.

Every member of staff she met along the way even after her discharge home has been amazing!

From NHS 24, to Malcolm the ANP in A&E who phoned us and advised her to go in, to Dr who attended her in Majors (Sorry, I can’t remember your name!), the porters who took her for X-rays and scans, the staff in AU1, the Rapid Assessment Unit staff and the START team for being so quick in assessing her and arranging for a Package of Care so she was home in 5 days!!

We as a family cannot fault the care she received and continues to do so at home.

Thank you so much.

A special mention to Donna from the START team who has gone above and beyond to ensure mum is getting the care she needs.

Fabulous service!

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Responses

Response from Dawn Orr, Nurse Consultant - Telehealth and Telecare, Nursing and Care, NHS 24 nearly 2 years ago
Dawn Orr
Nurse Consultant - Telehealth and Telecare, Nursing and Care,
NHS 24

Submitted on 21/06/2023 at 15:15
Published on Care Opinion at 15:15

picture of Dawn Orr

Dear Tag306,

Thanks so much for sharing your experience on Care Opinion. I'm sorry to learn you required to contact NHS 24 for your mum. I hope she is recovering well.

I respond in relation to your call to NHS 24. If you wish to share some more information with me, then I could identify the staff who managed your call and share your Care Opinion story with them. We always like to ensure that staff see positive feedback to reinforce for them how valued their care is when people call our services. You can contact me by email at Patient.Experience@nhs24.scot.nhs.uk.

Thank you again for sharing your experience.

Dawn Orr

Nurse Consultant, Telehealth and Telecare

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Response from David King, Patient Experience Coordinator, Corporate Affairs, Scottish Ambulance Service nearly 2 years ago
David King
Patient Experience Coordinator, Corporate Affairs,
Scottish Ambulance Service

Submitted on 21/06/2023 at 15:23
Published on Care Opinion at 15:23

Dear TAG306

Thank you for sharing your story. I am glad that you are happy with the treatment your mother received.

If you would like to pass on your thanks to the ambulance crew may I ask that you contact our Patient Experience Team at sas.feedback@nhs.scot with your name, Care Opinion name, your mother's name and the address and date we attended.

I do hope that she is feeling better now.

Kindest regards

David

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Response from Rosemary Grubb, Team Manager, START (Short term assessment and review team), Fife health & Social Care Partnership nearly 2 years ago
Rosemary Grubb
Team Manager, START (Short term assessment and review team),
Fife health & Social Care Partnership

Submitted on 21/06/2023 at 16:08
Published on Care Opinion at 16:29

Dear TAG306

Thanks so much for sharing your story and your experience your mother is currently receiving from the Start Team.

I hope your mother is recovering well at home and I will pass on your kind words to Donna (Assessment & Review Practitioner) and all the care staff who are supporting your mother's progress to remain as independently as possible in the comfort of her own home.

Your kind words are appreciated

Rosemary Grubb

Team Manager (Start Team).

Care at Home Services.

Fife Health & Social Care Partnership.

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Response from Siobhan Mcilroy, Head Patient Experience, Corporate Services, NHS Fife nearly 2 years ago
Siobhan Mcilroy
Head Patient Experience, Corporate Services,
NHS Fife

Submitted on 29/06/2023 at 11:11
Published on Care Opinion at 11:11

picture of Siobhan Mcilroy

Dear TAG306

My name is Siobhan McIlroy and I am the Head of Patient Experience. NHS Fife welcomes all feedback, so thank you for taking the time to post on Care Opinion. I am sorry for the delay in you receiving a response.

I am sorry to read that your Mum had a fall this must have been a frightening time for you all.

I am pleased you found everyone she me along the way amazing! I am sure Malcom the ANP in A & E will be delighted to know he made a difference along with the Doctor in Majors, Porters, AU1 team and Rapid Assessment Unit.

Thank you again for sharing your story, best wishes and take care, Siobhan

I hope your Mum is recovering well, take care, Siobhan

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