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"Feeling let down by maternity services"

About: Queen Elizabeth University Hospital Glasgow / Community Midwifery

(as the patient),

During the first few weeks after having my baby I was visited by numerous midwives at various times of day. They didn't seem to communicate my wishes to each other - for example I requested an afternoon appointment one day due to my middle child graduating nursery that morning but received numerous phone calls telling me they were at my house during the graduation. 

I felt constantly on edge with not being able to go out and do things with my older two children due to not knowing when the midwife would arrive. 

Further to this at one appointment my baby failed to gain weight. The midwife told me this was because I have other children and so wasn't prioritising the baby correctly. This could not have been more wrong as I had barely spent any time with my older children and had been constantly trying to get a good breastfeeding relationship with my daughter. It made me feel awful and really down about the whole situation.

None of the midwives I saw helped me with breastfeeding and the general attitude seemed to be that I had somehow cut short her first feed in the hospital (due to needing to be taken to theatre to remove my placenta) so I just needed to not rush feeds. I have since figured it out with my baby and I've managed to continue breastfeeding her.

I think acknowledging the realities of life with more than one child and empathising rather than blaming me would have really helped me in the early days after giving birth. 

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Responses

Response from Elaine Drennan, Lead Midwife, Community Midwifery and Home Birth Team, NHS Greater Glasgow and Clyde 10 months ago
Elaine Drennan
Lead Midwife, Community Midwifery and Home Birth Team,
NHS Greater Glasgow and Clyde
Submitted on 22/06/2023 at 11:11
Published on Care Opinion at 11:11


Dear irregularitywb57

Thank you for providing your feedback. I am sorry to hear that your experience following the birth of your baby was not as good as what it could have been.

I would be keen to discuss this further with you and hear how we can improve care and experiences for women in the future.

If you are able to call me on 0141 201 2339 or email me on elaine.drennan@ggc.scot.nhs.uk we can arrange to discuss your feedback.

Best wishes

Elaine Drennan

Lead Midwife

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