Text size

Theme

Language

"Birth and post-natal care"

About: Queen Elizabeth University Hospital Glasgow / Community Midwifery Queen Elizabeth University Hospital Glasgow / Maternity care

(as the patient),

I gave birth via emergency c-section following an induction. 

The ante-natal, induction and labour experience were fine. No one particularly likes an emergency c-section but it went well and we all came out tired but healthy. 

The post-natal experience was pretty awful. I think because I work in healthcare there was an assumption about what I knew and/or could advocate for despite not having slept in 24 hours and being doped up on pain medication. 

I knew my epidural was wearing off because I desperately needed the bathroom and my catheter was kinked. It took 2-3 times to get someone to check it and unkink it.

I felt like an inconvenience for needing help to lift my baby in the night but equally I was so exhausted from the long induction/labour I did not feel safe to hold him. The support for breastfeeding was very limited and unhelpful. The next day, I was given little to no help to get to the bathroom for the first time despite having had a PPH and no one told me to expect a certain amount of blood. I felt dizzy and sick. I had to cling onto the sink to avoid fainting. Had I fainted, I don't know that anyone would have known. 

I wanted to get cleaned up and no one offered/told me I could shower and that there would be a seat when I felt I couldn’t stand. I was told there was no wash basin to clean up and was handed a pack of wipes. 

Because of this unsupportive experience and only my husband being allowed to be there after 10:00am, I opted to go home early and was unable to have a proper shower for 3-4 days after labour as our bathroom requires you to climb in and I did not feel able. I was in immense pain at home and struggled but still feel I did better at home because my mum and husband actively supported me while I recovered. I was discharged with minimal pain relief. 

The community midwifery team were lovely but did not have any further help with breastfeeding and it was only because of a good friend who had previously breastfed that I felt able to continue and persevere. The GP was fantastic and made sure I got the right pain medication and laxatives when needed. 

As someone who has worked in hospital, I have never seen any other patients have major abdominal surgery be treated like this. The expectations would not be the same. Pain relief would be more available, yes mobility would be expected but with support and rest encouraged. I would have been supported to get changed and showered. I know for a fact in other maternity units, it is a requirement to shower before going home. I really wish this had been the case for me. I was truly disappointed and let down. 

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Gaynor Bird, Lead Midwife, Maternity, NHSGGC nearly 2 years ago
Gaynor Bird
Lead Midwife, Maternity,
NHSGGC
Submitted on 22/06/2023 at 16:33
Published on Care Opinion at 16:33


picture of Gaynor Bird

Dear Matnx97,

Thank you for taking the time to tell us about your experience here at the Queen Elizabeth University Hospital Maternity Unit and congratulations on the birth of your baby.

I am so sorry to hear that your birth journey with us was an unsupportive experience and that you found feeding support to be and unhelpful and limited and that you were made to feel like an inconvenience. I am sorry that you were not given adequate pan relief and support with mobilising and showering.

As a team at QEUH Maternity, it is always our aim to provide safe, effective and person centred care in a kind and compassionate environment and I apologise that this was not the case throughout your stay. Please be assured that I will feedback your story to our teams on our postnatal wards and look at ways in which we could have improved your awful experience.

We have now adopted a Person Centred Visiting approach which would have enabled you partner to be with you to support you as you needed it which may have helped with your support.

If you feel that you would like to have a chat about your experience with me and look at how we can take learning from this then please feel free to drop me an email.

Again, my apologies and best wishes.

Gaynor

gaynor.bird@ggc.scot.nhs.uk

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k