" Unprofessional Treatment and Inadequate Medical…"

I am writing this message to formally express my deep dissatisfaction with the service I received during my visit to your facility on 16 of June. As a patient, it is my belief that everyone deserves respectful and thorough care, and unfortunately, this standard was not met during my recent appointment.

Upon my arrival, I was subjected to an embarrassing and inappropriate interaction, wherein my name was loudly called out due to a missed silent visual message on the screen. I would have appreciated if the staff had approached me discreetly or simply sent a reminder text message instead of publicly reprimanding me. This is not the level of professionalism I expect from a healthcare provider, and it set a negative tone for the remainder of my appointment.

Further, I am extremely disappointed with the lack of comprehensive medical examination I received concerning my ongoing asthma condition. Even after a month of medication, I have not seen any significant improvement in my health. It was surprising to me that an essential test, like spirometry, was not offered. This test could have helped in accurately assessing my condition and determining the effectiveness of the treatment.

My expectations, based on both medical standards and human decency, were not met during this visit. Such an experience can cause patients undue stress and can ultimately discourage them from seeking the care they need.

I would like to request a thorough investigation into this matter, and I expect appropriate measures to be taken to ensure this kind of incident does not recur in the future. Furthermore, I request a follow-up appointment where a complete and comprehensive examination can be carried out, and my treatment plan can be reassessed based on those findings.

I appreciate your prompt attention to this matter. It is my hope that my experience can be used as a learning opportunity to improve patient care in your facility.