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Cheered my mum up

Posted By centaurusgs44

"Cheered my mum up"

About: Aberdeen Royal Infirmary / Acute Medical Initial Assessment

(as a relative),

My mum in in her eighties and was admitted to ward 101 (3 times). The care and attention she was given was great. All the staff took time to talk to my mum it didn’t matter how busy they were they explained everything and kept the family updated on my mum's health.

I would like to say a big thank you to Chloe and Lesley who cheered my mum up . Thanks again 

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Responses

Response from Julie Wattie, Nurse Manager, Medicine 1 (Medicine and Unscheduled Care Division), NHS Grampian 2 years ago
Julie Wattie
Nurse Manager, Medicine 1 (Medicine and Unscheduled Care Division),
NHS Grampian

Submitted on 29/06/2023 at 11:00
Published on Care Opinion at 11:00

Dear centaurusgs44,

Many thanks for taking the time to write in about your Mum's care in Ward 103. I will ensure this is shared with the team, in particular Chloe and Lesley and know how much this will mean to them.

I hope your Mum is recovering well

Julie

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Response from Catherine Kim, Service Manager, Unscheduled Care, NHS Grampian 2 years ago
Catherine Kim
Service Manager, Unscheduled Care,
NHS Grampian

Submitted on 29/06/2023 at 11:15
Published on Care Opinion at 11:15

Dear centaurusgs44,

Thank-you so much for taking the time to share your mum's experience on Care Opinion. I am delighted to read that your mum has had such a positive experience over a number of admissions. I will ensure your feedback is shared with the whole team, especially Claire and Lesley. They will be delighted to know that they've had such a positive impact on your mum. Thanks again for taking the time to share your mum's experience. I hope that your mum's health has now improved.

Kind regards,

Catherine Kim

Service Manager, Unscheduled Care, ARI

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