"Waiting Times Completely Unacceptable "

Went to Medocc Gillingham on 16 June with a DVT referral letter from my GP. Was booked in at A&E by 11.45 and told to go to Medocc Waiting time when I arrived was 1 & 1/2 hours. This kept increasing throughout the day and I ended up leaving, completely stressed just before 7pm without being seen by a doctor. Waiting time by then was 6-7 hours, which was a complete nonsense as I had been there 7 hours and there were other people waiting who were there before me. The receptionists were completely dispassionate & basically blamed my doctor for not booking me an appointment. No apology for the 7 hours I had wasted at the hospital. Still don't know if I definitely have a DVT, in a lot of pain and dreading going back to Medocc for what will probably be another very unpleasant experience. I have been very lucky so far and this is my first experience of using an NHS hospital & what an awful, stressful, sole destroying experience. Must do better Meddoc & if the receptionists can't be pleasant, suggest they are in the wrong job.