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I felt that my pain was invalidated

Posted By Patient2004

"I felt that my pain was invalidated"

About: Victoria Hospital / Out of Hours

(as the patient),

After being instructed to go there by 111 I was seen by a staff member who I found to be unprofessional and very rude. They said they didn’t understand why I was even there and didn’t listen to what I was saying.

I felt that my pain was invalidated my pain and they commented that everyone gets pain on their period, after I had said that I could have collapsed with how sore it was and that I have had a constant pain for over a month.

The staff member was checking my stomach and it looked like they smiled when I was clearly in pain. Then seemed inconvenienced by having to check if the pain killers I was being given interacted with other medication I’m on.

I was then given medication without checks to see if it interacted with my other medication. It did interact and could have caused me breathing problems when I already have asthma. Overall this was a terrible experience and I ended up in more pain, and made to feel as if I was making up how I was feeling.

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Responses

Response from Lynnette Marshall, Head of Nursing, Community Care Services - Inpatients, NHS Fife 2 years ago
Lynnette Marshall
Head of Nursing, Community Care Services - Inpatients,
NHS Fife

Submitted on 19/06/2023 at 19:10
Published on Care Opinion at 19:10

picture of Lynnette Marshall

Good evening Patient2004,

Thank you for taking the time to share your experience whilst visiting our Out of hours service, I do hope you are feeling better. I am saddened to read about your experience and wish to assure you this is not the service we aim to provide, for this I offer my apologies. I am sorry to hear you were left in more pain following your experience and that your concerns were not validated.

I would like to look into your case in more detail, as I believe there will be learning for the clinician involved and wonder if you could contact me at lynnette.marshall2@nhs.scot to provide some more information to allow me to do this.

Again, I offer my apologies and hope you are feeling better.

Kind regards,

Lynnette Marshall

Lead Nurse

Urgent Care Service Fife.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Lynnette Marshall, Head of Nursing, Community Care Services - Inpatients, NHS Fife 2 years ago
Lynnette Marshall
Head of Nursing, Community Care Services - Inpatients,
NHS Fife

Submitted on 20/06/2023 at 10:28
Published on Care Opinion at 10:28

picture of Lynnette Marshall

Good morning Patient2004,

Thank you for taking the time to contact me directly and providing further information, it is greatly appreciated.

Kind regards,

Lynnette

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Patient2004 (the patient)

Thank you for contacting me to get this sorted, I have been apologised to and I am happy to leave it there I just wanted to make them aware how I felt. Thank you for all the help.

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