"Impressed first visit,less so at the second…"

First time with a knee injury and skin infection, diagnoses were not explained clearly but treatment was prescribed and provided.

X ray staff were efficient and friendly.

Nursing staff less so.

Asked to return for a review either 48 hours or after a week.

Returned after 7 days to be seen by the same nurse who at this visit was abrupt, off hand and left me feeling I was being a nuisance.

There was a distinct lack of care at this visit resulting in a very different experience.

A different experience because I was apparently taking time and again I was given a very vague explanation.

I was asked why I had come.

Communication from the nurse was poor and dismissive towards me and my partner.There was a lack of care at this time.

I got a brush off with a go see your GP or if necessary ano community hospital MIU.

Unhelpful under the circumstances and left us both feeling anxious and lacking in confidence in the vague diagnoses.

It’s a great resource if you don’t mind the variable attitude.