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"Unwell child"

About: University Hospital Wishaw / Emergency Department

(as a parent/guardian),

My young son was taken to Wishaw A&E by ambulance. 

After a rough several hours in - a clearly understaffed and manic - A&E, he was admitted to the paediatric ward.

During our little one’s time on the paediatrics ward, he was under the care of Dr Sullivan. She was extremely friendly and reassuring to us parents, and fantastic with our little one. She clearly explained the diagnosis, treatment plan and, unfortunately, the complications we encountered during his treatment. 
One thing we noted while on the ward was that there appeared to be a “day shift” of staff, some of whom forgot they were surrounded by sick and sleeping children. Lots of shouting and slamming of drawers and metal cabinets throughout the daytime period. These people did not wear scrubs, and I don’t believe they were nursing staff. 
After discharge, our little one was subject to follow up reviews and again, during each of these, Dr Sullivan was extremely helpful and reassuring in her plans. All follow up tests happened exactly as she said. 
Thanks to Dr Sullivan and the paediatrics nursing team for getting our little one back to 100%! 
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Responses

Response from NHS Lanarkshire 10 months ago
Submitted on 22/06/2023 at 09:55
Published on Care Opinion at 10:20


Dear Par3nt

I am delighted to read that the care your received in our Paediatrics Ward was a really positive experience for you and your little boy. I will share this information with Dr Sullivan and the rest of the staff in the ward. It’s always such a boost for staff to hear such good feedback. I note your comments around the “volume” issues you experienced. Whilst this is a very busy ward with a lot of footfall, I will ask that staff are reminded to be mindful of this during their working day. I hope your son is recovering well.

Best wishes

Pauline Izat
General Manager
Specialist Childrens Health Services Unit

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