"Hospital communications"

I had been calling the CAHMS Accorne Centre, Vale of Leven hospital for 20mins nonstop today to try to relay an urgent message to my daughters psychologist. The full 20mins it was engaged, luckily I was able to email her psychologist, but before I did I contacted the main reception of the hospital to see if there was another phone no. I could try to get through to them. The answer I got was no other no. And all the no’s are always engaged in this hospital. I asked if there was another way of getting a message to them or contacting them, they said we’ve got nothing to do with that, I can’t do that for you and don’t know any emails, I felt it was them basically saying it's not my job so find someone else.

This wasn’t helpful or reassuring in any way when I’m a situation where communication is key, I find it disgraceful. How to make relatives more anxious. I believe the Accorne centre requires more than one phone line as it is a vital service, I would like this to be addressed.