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"The excellent care received at RCH"

About: Royal Cornwall Hospital (Treliske) / Ophthalmology

(as the patient),

I have ongoing health issues that have taken me to many health trusts throughout the UK. But the care I have received at RCH is second to none, everyone that has had any involvement in my ongoing care have been extremely professional, knowledgeable, and made me feel that I am being treated by staff that really care.

My most recent visit was nothing to do with my ongoing medical problems,

I was unfortunate to injure my eye whilst working I called 111 and they advised me to seek medical attention. I saw a very concerned nurse in the eye department called Louisa who examined my eye and decided it needed the attention of one of the consultant eye surgeons who performed emergency surgery resulting in me not losing my eye. The NHS is under extreme pressure on many fronts but everything that has been done by RCH for me has been amazing and done in a very caring, and professional way. It is difficult to explain how grateful I am to all the staff throughout the Hospital 

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Responses

Response from Kerry Trembath, Senior Staff Nurse, Ophthalmology, Royal Cornwall Hospitals NHS Trust nearly 2 years ago
Kerry Trembath
Senior Staff Nurse, Ophthalmology,
Royal Cornwall Hospitals NHS Trust
Submitted on 26/06/2023 at 16:43
Published on Care Opinion at 16:43


Dear Extreamly Greatful,

Thank you for taking the time to leave feedback for the Eye Unit.

I am delighted to hear that you received such excellent care and attention from us, and that you found staff to be professional, knowledgeable and made you feel like they really cared.

I am sorry to hear that you injured your eye however so pleased that Louisa seen you and directed your care to the attention of one of our Ophthalmic Consultant surgeons for appropriate treatment.

It is great to hear that all staff involved have been amazing and caring, and I hope that your eye gets better soon:)

I will feedback your kind words to the team and thanks again,

Kerry Trembath

Senior Staff Nurse

Ophthalmology

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