"Frightening "

About: Integrated Care 24 Integrated Care 24 Ashford TN24 0GP

Posted via nhs.uk 2 years ago

On 6th I was called from this number regarding a blood test I had earlier in the day .the time was 11.10pm .asked if I was taking medication and I need to contact my doctor first thing in the morning .I am 81 years old this call scared me and I was unable to sleep . Why were they calling me and not the surgery

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Natalie Simmonds

Natalie Simmonds Quality Improvement - Patient Experience and Engagement,

Integrated Care 24

Submitted on 28/06/2023 at 10:39

Published on Care Opinion at 12:01

Dear Sir/Madam, sorry to hear that your experience didn't match your expectations. We would welcome the opportunity to review your contact with our service and provide you with some answers. If you could email further information to complaints.ic24@nhs.net we can look into your case further.
Thanks
Natalie

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