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"All Staff Sympathetic and Caring"

About: Victoria Hospital / Supported Discharge Unit

(as a staff member posting for a patient/service user),

I arrived at the Victoria Hospital Kirkcaldy  by ambulance, it was an emergency as I had had a fall

From the onset all staff at the hospital were very sympathetic and caring, I think the hospital is a great place when you need it.

I was given time to share and explain my pain with the Doctors and nurses and this made me feel so much better that they were listening and understanding me. I was given pain relief and this made me feel much better easing the pain.

I was transferred into Ward 6 Supported Discharge Hub and  am quite impressed with the way the patient bays are set out.  There are 3 beds in this bay but I still feel I have privacy which is important to me.

The nurses are continually coming in here to check on me and I do feel I can ask questions if I need to.

All of the medical and nursing specialists in the Victoria hospital have been very good and I have been relaxed during this whole situation.

In my opinion I have been well cared for in this hospital.

Regarding the food it has been very good,  lovely, all good. I have no complaints at all about food or drinks and tea is always offered by the nurses throughout the day.

The showering facilities are good  I don't always need support but I know that if I do need any help that  staff will willingly come and support me.

I am really getting a great sleep in this ward, sleeping right through the night with no interruption's at all

My stay in hospital has almost  been a delight, The care in the Victoria Hospital has been very good and all staff I have met have been sympathetic and caring 

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Siobhan Mcilroy, Head Patient Experience, Corporate Services, NHS Fife nearly 2 years ago
Siobhan Mcilroy
Head Patient Experience, Corporate Services,
NHS Fife
Submitted on 26/06/2023 at 09:39
Published on Care Opinion at 09:39


picture of Siobhan Mcilroy

Dear staffmemberfife1

My name is Siobhan McIlroy and I am the Head of Patient Experience. NHS Fife welcomes all feedback, so thank you for taking the time to post on Care Opinion. I am sorry for the delay in you receiving a response.

I am sorry to hear that you had a fall. I am pleased staff were sympathetic and caring and you felt understood and heard and looked after. I am pleased you had a good sleep, it makes all the difference.

The staff will be delighted with your feedback, which will be shared with them.

Thank you again for sharing your story, best wishes and take care, Siobhan

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Response from Lisa Herd, Senior Charge Nurse, Ward 6, Support Discharge Unit and Discharge Lounge, NHS Fife nearly 2 years ago
Lisa Herd
Senior Charge Nurse, Ward 6, Support Discharge Unit and Discharge Lounge,
NHS Fife

Senior Charge Nurse for both of our Supported Discharge Units (W6 & W9)

Submitted on 26/06/2023 at 10:03
Published on Care Opinion at 10:16


Good morning Staffmember1

I am the Senior Charge Nurse for Ward 6, Supported Discharge Unit. I am delighted to hear of your positive experience and kind feedback following your recent time with us in Ward 6.

I will ensure that staff are aware of your post and that their hard work is being recognised.

I hope you are now home and recovering well.

Kind regards

Lisa Herd,

Senior Charge Nurse (01592 643355 ex 28648)

Supported Discharge Unit & Discharge Lounge

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