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"Child having Grommets and Adenoidtonsilectomy"

About: Paediatrics / Oak Ward

(as a parent/guardian),

We arrived at 7.30am ready for our child's surgery. We were welcomed and shown to the ward, we were really impressed by the amount of play facilities available for children and it kept our little boy entertained whilst we were waiting for him to be taken in. (He was first on the list, which was really helpful!)

Communication and care were brilliant! Every nurse, HCA Dr, consultant and anaesthesiologist told us what was happening every step of the way, explained things well and asked if we had any concerns or questions (which they then answered all of!)

We were very excited for the surgery to go ahead and everyone helped to put both us and our little boy at ease!

The surgery was successful and everyone was so helpful and caring on our return to the ward, no amount of ice cream was too much! He even felt well enough to play on the amazing castle and slide and cuddle the guinea pigs!

Medication was given and we had a really clear plan going forward and the surgeon came back to tell us how everything had gone and to see how our son was recovering in the immediate hours afterwards. We received discharge papers quickly and headed home.

We were very impressed by the ward, the surgeons and the overall care given to our son and us as parents. Thank you!

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Responses

Response from Dr Holly Mincher, Paediatric speciality doctor in training, Paediatrics, Somerset NHS Foundation Trust 2 years ago
Dr Holly Mincher
Paediatric speciality doctor in training, Paediatrics,
Somerset NHS Foundation Trust
Submitted on 15/06/2023 at 19:27
Published on Care Opinion at 19:27


picture of Dr Holly Mincher

Dear JJ12345

Wow, what fantastic feedback for everyone! I am so pleased your son’s surgery went so well and you were provided the upmost support and timely care needed to make your son’s stay as comfortable as possible.

Your story highlights the incredible work all our staff colleagues contribute across teams and departments to ensure the care for our children, young people and their families is as optimal and streamlined as it can be. I am glad to hear every step in your son’s care was promptly delivered and well explained – I appreciate these things truly help to ensure your stay is as least stressful as possible.

I am also delighted your son was able to spend time enjoying our play facilities and able to cuddle our resident guinea pigs! Our play specialists do such an amazing job in supporting our patients and families. Our play area is also a highly valued space within the Children’s unit - we are hugely grateful for all the kind contributions in funding and donated equipment we receive to create spaces for our children and families to play and relax in.

We will share your feedback with everyone you kindly mentioned. We have already shared your feedback specifically with the ENT and Anaesthetic team leads who will disseminate your kind comments widely within their departments. I will also share your feedback with the staff members who looked after your son on Oak ward, the Play specialists and across the whole of the Children’s unit. Everyone will be thrilled to hear about your feedback and will greatly appreciate your thanks.

I wish your son a speedy recovery following his surgery.

Thank you

Dr Holly

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