"Reassurance, professionalism and empathy"

About: Victoria Hospital / Day Intervention Unit Victoria Hospital Day Intervention Unit KY2 5AH

Posted by honeybun (as the patient), 2 years ago

I had a colonoscopy, and after having a previous bad experience, this was the complete opposite. I would like to thank Dr Sengupta, Betty and Emma for their reassurance, professionalism and empathy. They were amazing. Additionally, SN Maria for her reassurance and sense of humour. Finally, the recovery team for their care and attention.

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colonoscopy

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Vivien Boylan

Charge Nurse, Day Intervention Unit,

NHS Fife

Submitted on 19/06/2023 at 17:18

Published on Care Opinion on 20/06/2023 at 09:22

My name is Vivien Boylan and I am the Charge Nurse in Day Intervention Unit
Thank you very much honeybun, for taking the time to share your story about your colonoscopy on care opinion. I am pleased that this time round was a positive experience and the team were all reassuring for you. I will be delighted to pass on to Dr Sengupta and the rest of the team your positive feedback regarding your care.
I hope you are recovering well.
Kind Regards
Vivien

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