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"Portsdown Group Practice"

About: Portsdown Group Practice

(as a service user),

I am a patient at Portsdown Group Practice and I have tried every option available to me to book a routine GP appointment today without any luck. I called at midday for a routine appointment and was told they had gone. I tried submitting an e-consult, a mere 8 minutes after the facility becomes available, and the system had closed after receiving its daily limit of e-consults. I logged on at 7pm to book online, and yep, you guessed, no appointments available.

Why do I have to call back again and again, day after day, to get a routine GP appointment when I work full-time and can't just leave my job to make a call, or book online. I have stopped taking my blood pressure medication, my HRT, my antidepressants, because I cannot book an appointment to see anyone at the surgery to review my medication. They won't put it on repeat and ask me to jump through hoops to even speak to someone.

I'm in tears as I write this because I am scared for my health due to recent concerns with migraines, high blood pressure and sleep apnoea. I got referred to a dietician for sleep apnoea, how is a dietician going to help me because I stop breathing at night? A year later and the dietician has referred me to a Stress Management Course....is this a joke? I just want to talk to a GP before something serious happens to me. I'm sure I am not the only one experiencing these issues, we all are, but this GP practice appears to be badly managed and has maybe taken on too many patients. Please tell me how this crisis will be resolved? I'm tired of being told to go to A&E or dial 111 adding further pressure to the NHS. 

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Responses

Response from Portsdown Group Practice 9 months ago
Portsdown Group Practice
Submitted on 09/08/2023 at 09:47
Published on nhs.uk at 21:35


Thank you for your feedback. We are sorry that you have been unable to gain access when needed. We would advise that currently all areas of the health service have capacity issues and demand is often more than we can safely provide. Please do email us on j82155.complaints@nhs.net this will allow us to investigate your concerns and provide you with our findings directly.

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