This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Unhelpful paramedics"

About: East Midlands Ambulance Service NHS Trust / Emergency ambulance

(as a service user),

I am physically disabled and fall a lot, and once I’m on the floor I can’t get back up. I have been stuck in bed for 5 weeks due a fall causing me to have constant severe back pain, which was not checked out.

Tonight my bed was in an uncomfortable position and so I was using a grabber to try and get the remote but dropped the grabber. So I tried reaching for it by hand and I fell out of bed so knew I needed help.

After waiting in agony for 4 hours the ambulance finally turned up and they  seemed nice at first, but then appeared to be unnecessarily rough with me and telling me to get on with it.  My friend was on the phone and said they normally have gas and air to help get them up; they snapped at my friend and said are you a paramedic. They then said come on sit up and get on with it.  They told me I wasn’t helping them to which I said if you were controlling my pain I would be able to do things. They made a few comments between them and I found they continued to be unnecessarily rough with me and verbally unpleasant towards me. 

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from East Midlands Ambulance Service 11 months ago
Submitted on 13/06/2023 at 15:17
Published on Care Opinion at 15:46


Dear Disabledflower

Thank you for taking the time to share your experience with us. We were very sorry to hear of this incident and that our service was not of the level expected.

If you are able to, please contact our Patient Experience team with as much detail as you can (e.g. date, time and location), so that they might identify the attending crew and investigate this matter further for you. You may contact them via telephone on 0333 012 4216 10am-2pm weekdays (or leave a voicemail if you wish) or by email at emas.pals@nhs.net.

Kind regards,

Patient Experience Team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k