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Great transport service

Posted By Katokane21

"Great transport service"

About: Antrim Area Hospital / Accidents & Emergency Northern Ireland Ambulance Service / Patient care services Royal Belfast Hospital for Sick children / Paediatric Intensive Care Unit (PICU)

(as a parent/guardian),

My son had been sick in bed fell on the stairs we don’t know if he fainted then took a seizure  or what happened. We got him to Antrim hospital where he was admitted immediately his oxygen levels had dropped to 60,  CT scan showed no bleeds thankfully. Our son was then transfer by your team to the royal. The care we  received from your team going to the royal & returning from the royal was amazing the compassion, care, support & empathy shown to us at such unsure testing time was first class by Linda, Eugene, Dervel & her driver 

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Responses

Response from David Marshall, Service Manager, Child health and NISTAR, Belfast Health and Social Care Trust 2 years ago
David Marshall
Service Manager, Child health and NISTAR,
Belfast Health and Social Care Trust

Submitted on 14/06/2023 at 09:25
Published on Care Opinion at 13:08

On behalf of NISTAR I would like to thank-you for taking the time to provide us with this feedback. I have passed your comment onto both teams and I know it will mean so much to them to receive such a positive response. That sounds like a very distressing and uncertain time for you and I'm glad that we were able to provide some care and support.

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Response from Ruairi Cummings, Graduate Intern, Quality & Safety Improvement, Northern Ireland Ambulance Service 2 years ago
Ruairi Cummings
Graduate Intern, Quality & Safety Improvement,
Northern Ireland Ambulance Service

Supports the Patient Experience Team

Submitted on 14/06/2023 at 14:20
Published on Care Opinion at 14:20

picture of Ruairi Cummings

Good afternoon Katokane21

I would like to begin by thanking you for taking the time to share your experience of the Northern Ireland Ambulance Service. It was reassuring to learn of your positive experience and the professionalism of the paramedics and team involved surrounding the transfer of your son from Antrim Hospital to The Royal. As an organisation we are committed to consistently show compassion, professionalism and respect for the patients we care for.

I would like to share your feedback with the clinicians who attended to you on the day and in order to locate them I would require the following information:

Date and approximate time of the incident

If you are happy to share this information I can be contacted at:

ruairi.cummings@nias.hscni.net

I hope your son is recovering well.

Best wishes

Ruairi Cummings

PPI Opportunities

The Northern Ireland Ambulance Service are currently developing a range of opportunities for Service Users, Carers and members of the public to inform the planning, delivery and evaluation of its service. To find our more please visit Current Opportunities - Engage (hscni.net) or email Neil Gillan at neil.gillan@nias.hscni.net

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Response from Mark McCrudden, Assistant Director, Emergency and Urgent Pathways, Northern Health and Social Care Trust 2 years ago
Mark McCrudden
Assistant Director, Emergency and Urgent Pathways,
Northern Health and Social Care Trust

Submitted on 22/06/2023 at 23:07
Published on Care Opinion at 23:07

dear Katokane21,

thank you for sharing your story regarding your sons attendance at Antrim ED. I will ensure this is passed onto our team

Mark

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