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"Visit to Minor Injuries"

About: University Hospital Ayr / Accident & Emergency University Hospital Ayr / X-rays and Scans

(as a service user),

I had been bitten by a dog, and after taking some advice, I visited the Emergency Department at Ayr. From the receptionist on the front desk until the end of my treatment, I couldn’t have asked for better care and attention. 

I was seen by Wendy, ENP, who was very thorough and caring. Wendy was fantastic, explaining everything she was doing and why she was doing it. I felt very informed throughout. 

In all, I was x-rayed, the wound was cleaned and dressed, I was given a tetanus jab, and given antibiotics within 50 minutes….couldn’t have asked for any better. 

Stephanie, who was in x-ray, was lovely too. She was very patient and clear in her instructions. 

A really fantastic service, managed by Caroline, Clinical Nurse Manager. She should be very proud of the team. 

Such an effective, efficient service….and delivered by compassionate, caring staff at every point. A huge thank you to all! 

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Responses

Response from Pamela Gibson, Patient Experience Facilitator, Nursing, NHS Ayrshire and Arran 10 months ago
Pamela Gibson
Patient Experience Facilitator, Nursing,
NHS Ayrshire and Arran

Monitor stories and provide administration for NHS Ayrshire & Arran

Submitted on 27/06/2023 at 15:58
Published on Care Opinion at 15:58


picture of Pamela Gibson

Dear Annieboop

I would like to thank you for taking the time and trouble to share this lovely feedback following your recent admission to the Emergency Department within University Hospital Ayr.

I am delighted to hear that you received such prompt, professional and compassionate care, from all of our staff whilst you were under our care and it will be my pleasure to share your lovely comments with Caroline, Wendy, Stephanie and the wider Team

Please accept my good wishes for your ongoing recovery and thank you once again for taking the time to acknowledge your care experience.

Kind Regards

Pamela

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