"Awful experience "

I have been trying to reach the surgery from 8:29 this morning on redial non stop, but it would not connect, line was busy all the time. Past 9:30 I finally get through, but wait in the queue for over 30 mins just to hear there were no appointments left for today and I should call tomorrow at 8:30 again. When I mentioned that i was trying to do so this morning and the issue with phone booking at 8:30 was persistent in all the online reviews particularly mentioning people not being able to reach the surgery and book the appointments for days. The receptionist was cold and rude as she just hang up the phone! This has to be escalated and sorted out. Moreover, appointment was for my child that had ongoing symptoms for 2 weeks now and I had informed the receptionist about it. To my surprise, she hung up after I raised my concern that I was worried that I won't be able to reach them again tomorrow and book appointment for my child. Why patients are treated with ignorance and childrens health is not prioritised, why appointments are only available on the day and cannot be booked for any other day of the week? To reach the surgery and make an appointment is close to impossible.