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"Absolutely excellent treatment by all the staff"

About: University Hospital Hairmyres / Emergency Department University Hospital Wishaw / Day Surgery University Hospital Wishaw / Emergency Department

(as the patient),

Would like to tell you about the excellent treatment I had after cutting my left hand with a hedge trimmer.

Excellent treatment and response to my injury at Hairmyres A&E.

Then the same at Wishaw A&E. Although it was very very busy and I had to wait 5 hours to be seen by an orthopaedic surgeon, the treatment was very good.

Sent home with hand redressed and told I would be called  with a date for an operation to repair the fingers and tendon

The call came through in the evening and my operation was for 8 a.m. on the the next morning

Absolutely excellent treatment by all the staff at Wishaw Hospital on that day.

Couldn't thank them enough for their care and attention to my injured hand and aftercare after the operation

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 2 years ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 13/06/2023 at 18:13
Published on Care Opinion at 18:13


picture of Jennifer Montgomery

Dear KenK61,

Thank you for taking the time to share your story on Care Opinion. I am sorry to hear of your hedge trimmer accident!

I am very pleased that the treatment and staff were both excellent, despite the 5 hour wait at University Hospital Wishaw to be seen. I am glad you were quickly called for your procedure and that the staff looked after you well throughout.

It is important for our staff to feel recognised and it will be my pleasure to share your kind words and feedback with all the teams. I am sure it will give them a real boost.

I hope you are recovering well.

Kind Regards,

Jenni

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