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Visit to the bladder and bowel clinic

Posted By bobby50

"Visit to the bladder and bowel clinic"

About: Community Services - North Devon / Bladder & Bowel Care

(as a service user),

No internet so had none of my history. Had a bladder scan pre and post micturition  which gave the same reading which was obviously inaccurate. I was offered Tena products but they had no examples of the types available so had to guess. When they arrived at my home they were unsuitable.

I was offered self cathetisation . On reflection I wanted to cancel this appointment as felt it was unsuitable for me. I tried to phone to cancel the  appointment and it went straight to Musac then cut off after a two minute hold. Did this four times. 

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Responses

Response from Richard Foley, Operational Manager (Northern Services), Community - Specialist Services (Northern Services), Royal Devon University Healthcare NHS Foundation Trust 11 months ago
We have made a change
Richard Foley
Operational Manager (Northern Services), Community - Specialist Services (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 20/06/2023 at 10:54
Published on Care Opinion at 10:58

Dear Bobby50

Thank you for taking the time to leave feedback for the Bladder and Bowel service. I have spoken to the Bladder and Bowel Care Specialist Nurse and they were sorry to hear about the frustrations that you experienced.

They were also sorry to hear that your Tena products were unsuitable when they arrived. Based on your feedback, the service are going to keep a range of samples in each clinic, which they hope will make selection easier.

I am unsure from your feedback whether you are still experiencing problems but if you are please can you contact the Bladder and Bowel care service on 01392 675336 or email rduh.bladderandbowel@nhs.net. to allow us to resolve these.

May I thank you again for taking the time to share your story and wish you well for any further treatment you may need.

Kind regards

Richard Foley

Operational Manager for Specialist Services

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