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Care Opinion

Staff were amazing

Posted By Julian914

"Staff were amazing"

About: Leeds and York Partnership NHS Foundation Trust / Adult mental health

(as a service user),

Well after a breakdown I was transferred to Newsam Centre Ward 4, and that was one of the best that unknowingly to me that could of happened to me.

Although I couldn't smoke on the ward staff kindly made time to take me to the gardens.

Staff also were like ducks or swans, smooth above the surface and working very hard beneath it to get me somewhere to move on to. 

So I was only there a few weeks and moved onto somewhere more suitable.

Staff were amazing, so was my Dr, appointments kept and everything ran smoothly for me and still does.

I was taken for some cooking lessons, which came in handy and I have now gotten a new interest in cooking.

Food on the ward was very nice and staff were on hand to help me with my money and shopping outside the hospital for stuff I needed.

All in all a jolly good show.

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Responses

Response from Sam Marshall, Head of Patient Experience, Leeds and York NHS Partnership NHS Foundation Trust 8 months ago
Sam Marshall
Head of Patient Experience,
Leeds and York NHS Partnership NHS Foundation Trust

Submitted on 22/08/2023 at 14:58
Published on Care Opinion at 15:29

picture of Sam Marshall

Dear Julian914

My name is Sam Marshall and I am a Quality & Patient Safety Lead at the Trust.

Thank you for taking the time to post your comments regarding your experience of Ward 4 at the Newsam Centre.

I am pleased to read that you felt the whole experience to be a positive one and I am glad to hear that staff helped you in such a positive way.

It is always encouraging to hear that there has been a positive impact from our services.

I have shared your kind words directly with the staff on the Ward as it will be great for them to hear how they have made such a difference.

Thank you again for taking the time to share your experiences with us and I wish you all the best for the future.

Kind regards

Sam

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Julian914 (a service user)

I know now that these places aren't visited at the best times in our lives, but staff were so helpful and welcoming no matter what surprises mental health has to bear.

Just a big thank you to you and all the staff.

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