It's a nightmare trying to get a face to face appointment at this practice since COVID, they have no online appointment system like most other surgeries have now, you have to ring at 8:30am each morning to try to get an appointment as they do not book advance appointments! Sometimes have had phone on redial for over 200 calls!!! Only to be told they are fully booked when you finally get through!!!!
To get a repeat Doctors/Sick note you have to speak to someone each time even though they know you have an existing long term condition!! It's a complete joke!! They have around 4/5 reception staff on but only ever seen to have 1 doctor at a time on duty it's just getting worse at this surgery!!!
Some of the staff are helpful but there are 2 that have no basic customer service skills at all!!
This was a fantastic surgery when I first joined over 20 years ago but in the last 3 years it's just gone down and down!!
They need to review the whole appointment system and also get more Doctors on duty, there is more than 1 Doctor at the practice so why is only one on duty!!! Where are the rest of them??
"Appointments are like Gold"
About: Laburnum Health Centre Laburnum Health Centre Althorne Way, Dagenham RM10 7DF
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