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I was very impressed by the ENP service.

Posted By Sinjs63

"I was very impressed by the ENP service."

About: Antrim Area Hospital / Accidents & Emergency Causeway Hospital / Accident & Emergency

(as a service user),

I broke my wrist in March and was seen in Causeway Hospital by the ENP, Kiera, who was very professional and the process was quick and easy. All the staff were excellent and efficient at their roles. My son then needed to be seen in Antrim and again, we were fortunate enough to be allocated to the ENPs were Claire took care of us. Again, the process was very efficient and we were very well looked after. 

I was very impressed by the ENP service. 

My one concern was that in Antrim, we did not have a private area were we were assessed. The nurse practitioners work extremely well under the conditions however as far as patient confidentiality is concerned, I don’t think the facilities they have been provided with are appropriate for the essential role that the ENPs carry out. 

Thank you so much Kiera and Claire and all the team.

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Responses

Response from Victoria McCrory, Assistant Clinical Services Manager, Medicine and Emergency Medicine, NHSCT nearly 2 years ago
Victoria McCrory
Assistant Clinical Services Manager, Medicine and Emergency Medicine,
NHSCT

Submitted on 14/06/2023 at 11:05
Published on Care Opinion at 13:09

Hi Sinjs63

My name is Victoria McCrory and I am the Assistant Clinical Services Manager for Causeway ED which includes the ENP service. Many thanks for your positive feedback, I am delighted to hear that you had a positive experience within our department and I hope that your condition has continued to improve. I will ensure that Kiera receives this feedback personally, and I am sure she will be pleased. Unfortunately I am unable to provide a response in regards to your experience in Antrim, however one of my colleagues from Antrim will respond in due course.

Many Thanks

Victoria McCrory

ACSM/Lead Nurse Causeway ED

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Response from Mark McCrudden, Assistant Director, Emergency and Urgent Pathways, Northern Health and Social Care Trust nearly 2 years ago
We are preparing to make a change
Mark McCrudden
Assistant Director, Emergency and Urgent Pathways,
Northern Health and Social Care Trust

Submitted on 30/07/2023 at 23:12
Published on Care Opinion on 31/07/2023 at 09:46

Hi Sinjs63

apologies for the delay in coming back to you. A reset of the Emergency Department is due to take place within the next few weeks. The ENP service was temporarily moved during COVID 19 to increase our isolation rooms to receive patients. with reducing numbers of COVID 19 we intend on the ENP service relocating back to their original space.

thank you for your feedback and I hope this addresses your concerns as this was also a concern of ours

Mark

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