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An example of great care

Posted By Jefali

"An example of great care"

About: Scottish Ambulance Service / Emergency Ambulance Victoria Hospital / Medicine of the Elderly

(as a relative),

My elderly mother-in-law fell at home in Kirkcaldy, breaking her arm.  The ambulance crew, Kirsty and Callum, who took her to Victoria Hospital were very kind and professional.  The care was much appreciated. She was taken to majors, where the care and attention was also excellent - nursing staff, doctor and porter all very caring and attentive. The physio, who was particularly involved with her care was great, he explained everything and put her at ease.

What an example of great care at VHK

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Responses

Response from David King, Patient Experience Coordinator, Corporate Affairs, Scottish Ambulance Service 2 years ago
David King
Patient Experience Coordinator, Corporate Affairs,
Scottish Ambulance Service

Submitted on 02/06/2023 at 15:15
Published on Care Opinion at 15:15

Dear Jefali

Thank you for sharing your story. It must have been very worrying for you all so I am glad that you are happy with the care you received.

I am sure that VHK will respond shortly.

If you would like me to pass on your thanks to Kirsty and Callum may I ask that you contact our Patient Experience Team at sas.feedback@nhs.scot with your name, Care Opinion name, your mother's name and the address and date we attended.

I do hope she is feeling better.

Kindest regards

David

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Response from Gillian Malone, Head of Nursing, Emergency Care, NHS Fife 2 years ago
Gillian Malone
Head of Nursing, Emergency Care,
NHS Fife

Submitted on 12/06/2023 at 18:53
Published on Care Opinion at 18:53

picture of Gillian Malone

Dear Jefali

thank you for taking the time to provide your feedback following your relatives recent visit to hospital. It really is lovely for the team to receive such positive comments.

On behalf of the team, thank you and we hope your mother is recovering well,

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Response from Siobhan Mcilroy, Head Patient Experience, Corporate Services, NHS Fife 2 years ago
Siobhan Mcilroy
Head Patient Experience, Corporate Services,
NHS Fife

Submitted on 12/06/2023 at 18:53
Published on Care Opinion at 18:53

picture of Siobhan Mcilroy

Dear Jefali (as a relative)

My name is Siobhan McIlroy and I am the Head of Patient Experience. NHS Fife welcomes all feedback, so thank you for taking the time to post on Care Opinion. I am sorry for the delay in you receiving a response.

I am sorry your mother in law fell breaking her arm that must have been very frightening and painful. I am pleased she felt cared for by the A&E team and and I am sure the team will be delighted with the feedback.

Thank you again for sharing your story, best wishes and take care, Siobhan

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