"Poor care on the ward"

My gran was in ward 2b of Crosshouse hospital with a broken hip.  Although the hip was healing fine gran had other complications which they seemed ill-equipped to deal with.  We found the staff to be uncaring, unprofessional, uninterested and downright unsympathetic to my grans needs. If you asked for help with something they were too busy, but they seemed to have time to congregate and talk about what they were doing at the weekend.

My gran was very poorly and did not receive the care she deserved, she has since sadly died. I had a kind of rosy picture of what nursing was like but the nurses in that ward seemed just to be pen pushers, too busy with paperwork and not enough time looking after the sick.

I found the staff very obnoxious, the nurses and the auxiliaries, with one nurse in particular who seemed full of their own importance and would give incorrect information the phone saying things like my gran had a good night, is fine this morning etc. but when my mum went in she found that gran had had the opposite kind of night.

It is just so unacceptable that relatives are told this rubbish and totally unacceptable to treat patients in this way. I am so sad at my gran's treatment in ward 2b. it has been a terrible time for our family that my grans last days were so awful for her.