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Suspected seizure

Posted By sunfc86

"Suspected seizure"

About: East Midlands Ambulance Service NHS Trust / Emergency ambulance Lincoln County Hospital / Accident and emergency Lincoln County Hospital / Neurology

(as a service user),

Ambulance crews, nurses and doctors in A&E first class.

I found the telephone appointment with consultant virtually a waste of time. I could have read everything online. The consultant said they would arrange an appointment for an EEG and an MRI scan.

It’s over 2 weeks now, does it really take this amount of time to find space in those departments?

I have to say that service like this is deserving of criticism.

Perhaps someone should ask the consultant why they have been so slow in arranging this appointment.

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Responses

Response from Michael Foreman, Acting Service Manager Neurology & Respiratory, United Lincolnshire Hospitals NHS Trust 2 years ago
Michael Foreman
Acting Service Manager Neurology & Respiratory,
United Lincolnshire Hospitals NHS Trust

Submitted on 12/06/2023 at 12:38
Published on Care Opinion at 12:38

Dear sunfc86

Thank you for getting in touch. I was pleased to read your comments concerning our Ambulance colleagues from EMAS, as well as the first class treatment in the A&E Dept. I will share this feedback with said teams.

This matter has been flagged to me as the Neurology Service Manager, due to your feedback title of suspected seizure. I am sorry you were unhappy with your experience and the timescales since then with awaited tests. I believe you are referring to our SDEC virtual clinic managed by my colleagues in Acute Medicine. If you would like to make contact with me in the first instance so we can discuss further and explore the specifics, so I can coordinate the right people looking into this, that would be most helpful. My contact details are - Michael.foreman@ulh.nhs.uk

Kind Regards

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Response from East Midlands Ambulance Service 2 years ago
East Midlands Ambulance Service

Submitted on 12/06/2023 at 13:25
Published on Care Opinion at 14:03

Dear sunfc86

Thank you for your kind feedback for East Midlands Ambulance Service.

If you wish a personal message to go to the ambulance colleagues involved in the response to your emergency, please send an email including your name, the date, time and location for your 999 call to emas.pals@nhs.net and the Patient Experience Team will be able to identify those that played a part.

With kind regards,

Patient Experience Team

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