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Treatment at Fraserburgh Casualty

Posted By HarrisR

"Treatment at Fraserburgh Casualty"

About: Fraserburgh Hospital / Injuries and Emergency Care (Accident and Emergency)

(as a parent/guardian),

Recently, my son had a fall in the local soft play which resulted in a swollen foot that he could not bare weight on. We attended Fraserburgh casualty to see if someone could take a look at him as he is only 4 years old. We were kindly greeted by a nurse named Grace, who took us in and in my opinion went above and beyond with my son. She took the time to make him laugh and feel secure with her, as he was quite scared and sore. It resulted in my son quite happy for Grace to check his foot. She has also referred us for an Xray this morning. I would really like my thanks passed on to Grace for how she dealt with my son. And in my opinion the NHS should be very proud to have a nurse like her working for them. She is very clearly in the right career. Caring, approachable and professional.

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Responses

Response from Kirsten Dickson, Quality Improvement and Assurance Facilitator, Quality Improvement and Assurance Team, NHS Grampian 11 months ago
Kirsten Dickson
Quality Improvement and Assurance Facilitator, Quality Improvement and Assurance Team,
NHS Grampian

Submitted on 15/06/2023 at 10:31
Published on Care Opinion at 10:31

picture of Kirsten Dickson

Hi HarrisR - please see the below response from Senior Charge Jackie at Fraserburgh Hospital:

Dear HarrisR,

Thank you so much for taking the time to give us some positive feedback, it is very much appreciated by the nursing staff and makes them feel valued in the work they are doing. I have shared your story with the whole team and Grace was delighted to get a special mention she said your wee boy was a star!

Jackie Leggat
Senior Charge Nurse
Fraserburgh Minor Injury Unit'

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