"Inconsistent and unhelpful staff"

To the receptionist I spoke to this morning around 9:50am, I am afraid you have no empathy towards someone struggling with infertility and mental health.since joining this surgery,all I get is no no!They won’t refer me to a gynaecologist,I have had to pay thousands to see a private one.All I require from them is support for just 1 scan so I can access some procedures privately but this surgery made it so difficult to get the scan done.I did a blood test and was advised to ring to book a routine call.Twice I did call with no one able to book me on,after a week, I sent an email on the 25th may only to be told that they will book me for an appointment on the 25th of June!A whole month!How will they feel if this is them?I called the surgery on the 26th to beg for an earlier appointment as all this appointment and referral has been dragging since January 2023.She showed no empathy and only wanted to get me off the phone,she gave me a wrong date by saying I m booked for the 15th of June for a routine call.Who do I now believe,the email that says 25th June or she that says 15th of June. I told her this issue is impacting on my mental health as I have been crying myself to sleep most nights,the receptionist appeared not to be bothered and only wanted to get off the phone. I will be making a complaint to pals and leaving the surgery.Please stay clear of this surgery