Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Welcomed in by the team of nurses

Posted By aries77

"Welcomed in by the team of nurses"

About: Royal Hospital for Children and Young People (Edinburgh) / Crichton Ward

(as a service user),

Immersive Reader

Our 10 year old daughter had to attend hospital for an endoscopy. She was welcomed in by the team of nurses, the surgeon and the anaesthetist who all explained clearly what the procedure involved. She was nervous but very reassured by them all.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Louise Davies, Patient Experience Officer, Patient Experience Team, NHS Lothian 2 years ago
Louise Davies
Patient Experience Officer, Patient Experience Team,
NHS Lothian

Submitted on 02/06/2023 at 13:24
Published on Care Opinion at 13:24

Immersive Reader
picture of Louise Davies

Dear aries77

Thank you so much for sharing your feedback with us via Care Opinion.

I am pleased to hear that your daughter was welcomed and reassured by the hospital team when attending for an endoscopy, and that they took time to explain the procedure and help her feel less nervous.

I will ensure your positive feedback is shared with the team.

Best wishes

Louise

  • 1 person thinks this response is helpful
Response from Tina Ciftci, Charge Nurse, Crichton Ward, Royal Hospital for Children and Young People, NHS Lothian 2 years ago
Tina Ciftci
Charge Nurse, Crichton Ward, Royal Hospital for Children and Young People,
NHS Lothian

Submitted on 02/06/2023 at 16:55
Published on Care Opinion at 17:26

Immersive Reader

Thank you for taking the time to provide our service with feedback. I am very pleased to read that you found Crichton ward a welcoming environment and your child's worries were addressed and your daughter was reassured.

Your feedback will be shared by myself to all the members of the team involved with your daughter's care. Many thanks again for sharing your positive experience.

Tina Ciftci

Senior Charge Nurse

Crichton RHCYP

  • 0 people think this response is helpful