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"I felt that it was rushed"

About: Outpatients Services / Regional Diabetes and endocrinology centre

(as a service user),

I attended an endocrine appointment today in RVH. While the consultant was nice, I felt that it was rushed and was a rapid fire of questions. I feel that every time I went to explain the issues that were affecting me everyday, they were just dismissed as the appointment was going another way and I was rushed out to get my blood sugar checked with no opportunity to ask questions or raise my concerns.

I have been referred for a test but don’t understand why I need it or what it means in relation to my symptoms. I spoke to the receptionist who was super kind and got the department sister who went and asked the consultant a questions for me but I’ve still been left with no explanation.

During the consultation the consultant said they haven't seen a letter from another team until I was in the room so obviously didn’t have a chance to read it which is understandable, but however when the department sister spoke to them I was told not to worry that they'd read the letter the day before and again prior to my appointment, which contradicted what I had been told face to face.

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Responses

Response from Joanne Quinn, Lead nurse, Endocrinology and Diabetes team, Belfast Health and Social Care Trust 2 years ago
Joanne Quinn
Lead nurse, Endocrinology and Diabetes team,
Belfast Health and Social Care Trust
Submitted on 05/06/2023 at 08:39
Published on Care Opinion at 10:21


Thanks for your feedback, I am sorry to hear that you left your appointment feeling that you did not have the time to ask questions or raise concerns.

We are keen to improve our services and am happy to discuss your experience in more detail to better understand what didn’t work so well during your appointment.

Please feel free to contact me directly at joanned.quinn@belfasttrust.hscni.net

Joanne Quinn, Lead Nurse, Endocrinology & Diabetes

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