This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

GP waiting time

Posted By Mrs Mourinho

"GP waiting time"

About: General Practices in Grampian

(as the patient),

I have just contacted my GP surgery to complete a BUPA form for me to see if I can get an urgent appointment. I have been told they will charge me £40 for this but I have to wait in between 10 and 12 weeks for this to be completed. What on earth?? I could be dead by then!!

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Kirsten Dickson, Quality Improvement and Assurance Facilitator, Quality Improvement and Assurance Team, NHS Grampian 12 months ago
Kirsten Dickson
Quality Improvement and Assurance Facilitator, Quality Improvement and Assurance Team,
NHS Grampian

Submitted on 01/06/2023 at 14:18
Published on Care Opinion at 14:18

picture of Kirsten Dickson

Dear Mrs Mourinho,

Thank you for sharing your story with us. Being unwell is stressful and I understand the urgency for you to access the next step in your care.

Most of the GP Practices in Grampian are independently run and aren’t registered to respond to feedback received via Care Opinion. They don’t routinely access the feedback either so the practice won’t see this without it going straight to them. This is one of the reasons the name of the practice you visited isn’t shared in your post. From the information I have here I understand that GP’s are allowed to charge for non-nhs services – which includes referrals for private healthcare. 10-12 weeks does seem a long time to complete a form and this would best be clarified with the Practice Manager.

If you don’t feel comfortable getting in touch with the practice yourself, I can forward your story to them anonymously, but I’d need you to share the practice name with me directly. If you’d like me to do that I can be contacted on email: kirsten.dickson@nhs.scot or by text/phone: 07885720267. Help is also available to share your concerns with the GP Practice from the Patient Advice and Support Service (PASS). PASS are an independent service offering free and confidential advice and they can be contacted on 0800 917 2127, or for more information please go to www.patientadvicescotland.org.uk

Take care,

Kirsten

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k