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Emergency Care RIE

Posted By Appreciate

"Emergency Care RIE"

About: Royal Infirmary of Edinburgh at Little France / Accident & Emergency Royal Infirmary of Edinburgh at Little France / High Dependency Unit & Intensive Care Unit Scottish Ambulance Service / Emergency Ambulance

(as a relative),

My family and I would like to say a big thank you for the care, compassion and professionalism shown to us when my brother was recently taken into the RIE. From the moment my mum called 111, to the paramedics, the staff in A&E resus, Ward 118 ITU - particularly the wonderful Kyle and lovely Jo - every step was considerate and informative.

Although the outcome wasn’t what we had hoped for we really do appreciate everything you did for my brother and for us. Thank you. ❤️❤️

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Responses

Response from Ray Middlemiss, Clinical Nurse Manager, Emergency Department, NHS Lothian 2 years ago
Ray Middlemiss
Clinical Nurse Manager, Emergency Department,
NHS Lothian

Submitted on 24/05/2023 at 15:39
Published on Care Opinion at 15:56

Thank you for your feedback especially during such a difficult time - I will ensure this is shared with the ED team. Our thoughts are with you and all your family.

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Response from Ray Middlemiss, Clinical Nurse Manager, Emergency Department, NHS Lothian 2 years ago
Ray Middlemiss
Clinical Nurse Manager, Emergency Department,
NHS Lothian

Submitted on 24/05/2023 at 17:02
Published on Care Opinion on 25/05/2023 at 09:43

Thank you for taking the time to send this kind and thoughtful message despite the difficult circumstances. Really nice to hear the team showed you and your family such care, compassion and professionally. I will pass your kind words on to the ITU team.

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Response from David King, Patient Experience Coordinator, Corporate Affairs, Scottish Ambulance Service 2 years ago
David King
Patient Experience Coordinator, Corporate Affairs,
Scottish Ambulance Service

Submitted on 25/05/2023 at 07:01
Published on Care Opinion at 07:01

Dear Appreciate

Thank you for sharing your story. It is lovely to read your gratitude for the care your brother received at every aspect of his care.

If you would like me to pass on your thanks to the ambulance crew that attended may I ask that you contact our Patient Experience Team at sas.feedback@nhs.scot with your name, Care Opinion name, your brother's name and the date and address we attended.

I do hope he is feeling better.

Kindest regards

David

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