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"Excellent patient care"

About: Outpatients Centre / Dermatology

(as the patient),

Like many in our eighties, we were unaware the long-term effects of 'baking, in the sun' had when we were in our 20s and 30s.  Now, we reap the consequences, in my case through a succession of BCCs (Basal Cell Carninomas).   Treatment, invariably, has been first class at Stirling Community Hospital. 

Yesterday was no exception.  David and Vicki excised a BCC in the centre of my back.  Firstly, David explained the procedure in clear and precise terms.  Vicki made sure that I was positioned correctly and comfortably on the bed.  A local anaesthetic was applied.  David carried out the surgery while Vicki both assisted and engaged me in conversation.  They worked well as a team.  Within 30 minutes, job done and this patient left the Unit reflecting on the professionalism of the staff and their excellent patient care,  Thank you Dermatology!


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Response from Alex Eadie, Operational Manager, Trauma & Orthopaedics, NHS Forth Valley 2 years ago
Alex Eadie
Operational Manager, Trauma & Orthopaedics,
NHS Forth Valley
Submitted on 25/05/2023 at 11:39
Published on Care Opinion at 11:39


Good morning,

Thank you for taking the time to share your feedback, it's great to read about your 'first class' care! It can be an anxious time for patients so it's great that you were able to enjoy a bit of conversation and chat throughout. I will pass this onto David and Vicki I am sure they'll be equally grateful you've taken the time to write this.

I hope you are recovering well from the procedure.

Take care,

Alex

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