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Consultants who don't care

Story from nhs.uk

"Consultants who don't care"

About: Doncaster Royal Infirmary

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After being diagnosed with cancer, I was assigned to a consultant. I have, in the last 6 months, been subject to unprofessional, unethical and distressing behaviour. The care was disastrous, I was left with no pain management, during my original treatment, to the point where I now am phobic in my reaction to it. I have been mislead and uninformed as to the progress of my condition, told that they have 'wasted enough time and resources on me', told I do have bladder cancer, I don't, then I do, then I don't etc and much more. Finally, I was booked to see a surgical consultant in Sheffield, which I was very pleased about, I was afraid of regular treatment and my oncologist knew this. However, after the distress of the last few months, after getting my hopes up, after travelling to another hospital, taking yet another day off work, I was floored when they told me that surgery was not possible because my tumour is too big. They told me that my oncologist would have known this to be the case, so I cannot comprehend why he would send me to another hospital to get this information. I am dying, and he wasted another two weeks of my life with this pointless appointment. I have have no option now but to have the treatment that I'm so afraid of, or I will simply die. No care for the patient, just the disease. Disgusting behaviour from so-called human beings..

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Responses

Response from Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust 10 years ago
We are preparing to make a change
Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust

Submitted on 09/08/2013 at 16:14
Published on Care Opinion at 16:48

We are really, really sorry to hear this and appreciate it must have been a distressing experience and a very difficult time. Without further information, we're not sure whether the staff you saw were employed by us or whether they were part of a specialist team from another organisation that visits our hospital and sees patients here. We are very keen, though, to resolve the issues you experienced so other patients have a much better experience. We wondered if you would like to meet with us or speak on the phone so we can look into what happened and make improvements.

You can speak in confidence with Sharon Williams, who looks after patient experience for Gynaecology. You can contact her via email (the format is her firstname.lastname@dbh.nhs.uk) or phone on 01302 366666 Ext 3977. She works part-time but will definitely return your call if she's not there when you ring. Once again, we are really sorry to hear you have had such a distressing experience. Please accept our apologies.

Response from Doncaster Royal Infirmary 10 years ago
Doncaster Royal Infirmary

Submitted on 02/09/2013 at 12:04
Published on nhs.uk on 03/09/2013 at 04:00

We are really, really sorry to hear this and appreciate it must have been a distressing experience and a very difficult time. Without further information, we're not sure whether the staff you saw were employed by us or whether they were part of a specialist team from another organisation that visits our hospital and sees patients here. We are very keen, though, to resolve the issues you experienced so other patients have a much better experience. We wondered if you would like to meet with us or speak on the phone so we can look into what happened and make improvements. You can speak in confidence with Sharon Williams, who looks after patient experience for Gynaecology. You can contact her via email (the format is her firstname.lastname@dbh.nhs.uk) or phone on 01302 366666 Ext 3977. She works part-time but will definitely return your call if she's not there when you ring. Once again, we are really sorry to hear you have had such a distressing experience. Please accept our apologies.

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