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"No Emergency Appointments even for Under 5s"

About: Bridge View Medical

I called at 8:30 on Monday morning, it took me 15 mins to even get in the call queue, then 1h15 to get to the front. By then all emergency appointments had gone and even though my son had been ill for 2 weeks, he was unable to have an emergency appointment as he did not have a temperature (last year he did not have a temperature but had Hepatitis!), was referred for a pharmacy appointment (for which I need to be available for a call back in 4hrs) and was offered an appointment in 9 days time. I asked to see a doctor to inspect the rash and other symptoms I believe to be StrepA. There are another 20,000 homes being built in the vicinity of the Bridgeview medical practice and no new Gp facilities being built. It is only a matter of time before no one will be able to get any emergency appointments at this clinic

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Responses

Response from Bridge View Medical 11 months ago
Bridge View Medical
Submitted on 24/05/2023 at 14:28
Published on nhs.uk on 25/05/2023 at 14:28


Thank you for taking the time to leave us feedback.

Please can you E-Mail an outline of what happened along with your details to bnssg.bvm.complaints@nhs.net in order for us to investigate this matter further.

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