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GP Appointment

Posted By DGray

"GP Appointment"

About: General practices in Fife

(as a service user),

I wanted to say a thank you to Dr Stenhouse. For the first time I felt a GP actually took the time to listen. Only time will tell whether her treatment will work but she took the time to think about it and discuss a plan of action if it doesn’t. Made me feel confident I was listened to. 

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Responses

Response from Siobhan Mcilroy, Head Patient Experience, Corporate Services, NHS Fife 2 years ago
Siobhan Mcilroy
Head Patient Experience, Corporate Services,
NHS Fife

Submitted on 31/05/2023 at 15:50
Published on Care Opinion at 15:50

picture of Siobhan Mcilroy

Dear DGray

My name is Siobhan McIlroy and I am the Head of Patient Experience. NHS Fife welcomes all feedback, so thank you for taking the time to post on Care Opinion. I am sorry for the delay in you receiving a response.

It is wonderful to read that you felt listened to and you are confident about your care going forward. I am sure Dr Stenhouse will be delighted with this feedback.

Thanks again for sharing your story. Best wishes, take care, Siobhan.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Samantha Clarke, Service Manager, Primary Care, NHS Fife 2 years ago
Samantha Clarke
Service Manager, Primary Care,
NHS Fife

Submitted on 01/06/2023 at 11:26
Published on Care Opinion at 11:26

Good morning

My name is Sam Clarke, I am the Service Manager for Primary & Preventative Care. Thank you so much for this lovely feedback. I do apologise for not responding sooner. I did speak to Dr Stenhouse and let her know that you had posted your positive experience. Dr Stenhouse has passed on her gratitude and best wishes and is very appreciative of this feedback.

This positivity gives all of our service staff (clinical and non clinical) a good sense of team working, ensuring that patient care is person centred, individual to specific patient needs, and that patient care and delivery is effective. Thank you again for taking the time in using this platform to let us know about your experience. As a service we all strive to achieve this standard of care each and everyday and this feedback really does highlight this.

Kindest regards

Sam

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