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Treatment with a smile on their faces

Posted By Grags

"Treatment with a smile on their faces"

About: Aberdeen Royal Infirmary / Acute Medical Initial Assessment Aberdeen Royal Infirmary / Cardiology / Coronary Care Unit

(as a service user),

I was admitted to ARI with a suspected MI  via my GP surgery. I was assessed in ward 101 and then transferred to ward 109. I had two visits to the Cardio Cath Labs and then discharged.

The treatment and empathy shown by all the staff in each of the three wards was excellent and caring. Nothing was any problem and always done with a smile on their faces.

Special mention must go to Staff nurses Emma and Victoria in ward 109, all the girls and boys in CCL, Doctors Hogg and Stewart and last but certainly not least Dr Raga, my consultant in Cardiology. 

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Responses

Response from Julie Wattie, Nurse Manager, Medicine 1 (Medicine and Unscheduled Care Division), NHS Grampian nearly 2 years ago
Julie Wattie
Nurse Manager, Medicine 1 (Medicine and Unscheduled Care Division),
NHS Grampian

Submitted on 23/05/2023 at 15:34
Published on Care Opinion at 15:34

Dear Grags,

Many thanks for taking the time to write in about your experience in Ward 101. I will ensure this is shared with the team and know how much this will mean to them.

I hope you are recovering well

Julie

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Response from Catriona Robbins, Chief Nurse, Medicine & Unscheduled Care, NHS Grampian nearly 2 years ago
Catriona Robbins
Chief Nurse, Medicine & Unscheduled Care,
NHS Grampian

Submitted on 23/05/2023 at 16:14
Published on Care Opinion at 16:14

picture of Catriona Robbins

Dear Grags,

Thank you for taking the time to write about your experience, it always means so much to our teams to know they have made a positive difference during a patients stay and made what can be a scary experience, a little easier.

I will make sure that your feedback is shared with nursing and consultant colleagues. I do hope you are making a good recovery.

Thanks again,

Catriona

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