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Good experience in the Minor Injuries Accident & Emergency d...

Posted By giftkr53

"Good experience in the Minor Injuries Accident & Emergency dept"

About: Ards Hospital / Minor Injury Unit The Ulster Hospital / Fracture Clinic

(as the patient),

Had fallen in Spain 2 weeks before and was advised no break so RICE which I did for 2 weeks but no better! I was disappointed my local minor injuries dept in Newtownards was appointment only after I hobbled there on crutches! But they recommended the Ulster.

On Friday late afternoon I was met by Gethan in minor injuries who was so so professional and immediately explained what he thought the problem was and referred me to X-ray dept and came round and personally discussed my case with them to ensure he got right angles.  He then showed me the X-rays and explained in lay man’s terms what he thought the problem was and referred me for urgent CT scan! He supplied me with a walking boot and explained how it worked and my overall experience was 40 minutes.

Over the weekend I received a call for Monday morning CT scan appt! I have been overwhelmed by personal service by Gethan and how quickly he was able to organise all the other depts for me! Who needs private with this service available?

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Responses

Response from Conor Campbell, Senior Manager, Assurance and Improvement, South Eastern Health & Social Care Trust 11 months ago
We are preparing to make a change
Conor Campbell
Senior Manager, Assurance and Improvement,
South Eastern Health & Social Care Trust

Assurance and improvement

Submitted on 25/05/2023 at 11:05
Published on Care Opinion at 11:13

picture of Conor Campbell

Dear giftkr53

Thank you for sharing the story of your experience with Ards and Ulster Hospital Minor Injuries Unit.

It is great to hear how well the Ulster Hospital Minor Injuries Unit team have looked after you.

I have shared your positive feedback with the team who greatly appreciate your kind words and are glad to know how their contribution has worked well for you.

I have fully taken onboard your comment re: needing an appointment for our Ards Service. I have raised this point to service leadership for consideration and responsive action around public information provision regarding this service and appointment / access arrangements.

Upon receipt of advice, I will post a further update to you.

Best wishes

Conor

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