"Gone downhill, rapidly."

Sadly, since introducing their new "online" system for booking appointments, it is now impossible to get one. With the form only being available during surgery hours, this stops anyone who leaves early for work, spends the day at work, and then travels home, with no opportunity to book an appointment unless they have internet access at work.

Whilst many people have smartphones and laptops, my job often means I don't have an internet connection at the customer site, so I am being made to wait until I am not at work just to be able to book an appointment.

I tried to book an appointment over the phone but the very rude receptionist said I must do this online. When I pointed out that their policy is discriminating against those who do not have online access, the lady was patronising and said "i'll do it for you once this time, but next time you'll have to do it online".

This surgery regularly fails to pick up on important clinical findings, only really choosing to select a course of treatment if it involves them prescribing something, or drug pushing as I call it.

If you do manage to get an appointment, god help you if you bring more than one thing to the session as you are told off, even though you can't get double appointments.

The lack of care and compassion seen in the past months with this surgery is appalling. Unfortunately I became frustrated during an appointment because the doctor dismissed my claims. Everything is "functional" according to them. When I got a little frustrated I was patronised and said I could be referred for counselling.

Not fit for purpose anymore this surgery, so will be changing.