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"Our son was made to feel safe and calm"

About: University Hospital Wishaw / Day Surgery

(as a parent/guardian),

Our son attended University Hospital Wishaw for a day surgery procedure. He was admitted to Ward 19, taken to the surgical theatre and spent a short time afterwards on Ward 20. Every staff member we encountered was professional, friendly and reassuring. Our son was made to feel safe and calm throughout the whole experience. 

Our son's consultant, Mr Amjad, kept us very well informed throughout the entire process and took time to answer any questions we had. He filled us with confidence and we were very grateful for his time, care and compassion. 

The anaesthetist and entire team who were involved in preparing our son in theatre went to great efforts to help him feel calm and comfortable. 

Thank you to everyone involved in our son's care, it is very much appreciated.

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Responses

Response from Mhairi Ward, Service Manager, NHS Lanarkshire 2 years ago
Mhairi Ward
Service Manager,
NHS Lanarkshire
Submitted on 22/05/2023 at 12:31
Published on Care Opinion at 12:31


Hi LKD13

Thank you for taking the time to share your experience with us. I am delighted to read that your son was made to feel calm and safe throughout his recent contact with our service. I hope he is now recovering well from his procedure.

Having surgery can bring a level of anxiety for the whole family so it is lovely to read that you felt well informed and confident about the staff caring for your son.

Your feedback is greatly appreciated and I will share this with the staff involved in his care.

Kind regards

Mhairi Ward

Service Manager

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