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"This nurse is an asset to the team and the service."

About: General practices in Lanarkshire

(as a parent/guardian),

I had an appointment with my 7yo daughter, she is a non verbal autistic child and struggles with situations where she needs examined or have strangers in her personal space. 

We saw one of the teams advanced nurse practitioners, (Trisha) she was amazing with my daughter, I was overwhelmed by the time, care and understanding she showed to her through the examination.  

As a parent this was super reassuring and calmed my anxiety around visiting the practice as this is a trigger for my daughter. I feel this showed a range of skill, understanding and compassion for my daughters condition and how she may need to be supported to try and gauge what is wrong, even down to offering an alternative pain medication administration route to help,  as she doesn't tolerate oral meds. 

I feel this needs to be acknowledged, as a parent of a child with ASN its heart warming to know there are staff who understand and adapt to help her as best they can. I can feel a lot of stress taking her to the GP due to they way she can become agitated and upset, she can lash out and cries. There are times I can feel this looks poorly on me as a parent, however, when meeting with the is team member I felt better, more relaxed and understood as a parent, this nurse is an asset to the team and the service.

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Responses

Response from Marjorie McGinty, Head of Improvement, Quality Directorate, NHS Lanarkshire 11 months ago
Marjorie McGinty
Head of Improvement, Quality Directorate,
NHS Lanarkshire
Submitted on 29/05/2023 at 14:47
Published on Care Opinion at 14:47


picture of Marjorie McGinty

Dear KcasuCN81

Thank you for taking the time to provide feedback about the experience you and your daughter had when you visited your GP Practice. It is lovely to hear that Trisha was able to provide the skills and understanding so that your daughter had a good experience of the visit. I can also understand how this also helped your own stress and anxiety that these visits can cause due to the need for your daughter to be examined by strangers. It is good to hear that Trisha was able to support your daughter with the visit and also offer an alternative medication administration route and I hope that's helpful for her.

Unfortunately GP Practices are not part of the NHS Lanarkshire Care Opinion website so I would ask if you could possibly also share this feedback directly with the Practice Manager at your GP Practice as I am sure they will be delighted to hear your feedback especially Trisha.

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